FAQ

Popular questions

Please create an account by clicking the “My Account / Order Status” link at the top right hand side of our site. During signup we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

You can pay for orders with a debit card, Visa, MasterCard, Discover Network or American Express. You can also pay with PayPal and PayPal Credit.

The best way to contact Customer Service by email is to fill out a Contact Us form. Find your selected topic and it will be routed to the appropriate department automatically.

Click on the Search box on the Home Page and type in a keyword.

When there is a shipping discrepancy, we will honor them if they are reported to us within 12 business days of the delivery.

RETURN POLICY

Last updated May 11, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging, and mail your return to the following address:

101 Hot Springs Rd. #8

Attn: Returns

101 Hot Springs Rd. #8  

Carson City, NV 89701  

United States  

Return shipping charges will be paid or reimbursed by us. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

QUESTIONS

If you have any questions concerning our return policy, please contact us by:

Using the Contact Form under the Contact Page, or email us at:

lauralynnsegura@gmail.com